Justo 
Justo last signed in Apr 29 2009 and has been on Bukisa since Mar 07, 2009.
I want to write. Its my way of utilizing my free time. Why not earn out of this hobby.
How to Conduct an Employee Counseling Session Correctly
1 comments / 
Step 1 Prepare in advance for counseling sessions Step 2 Hold the session in a private area. Choose a place where you won’t beinterrupted; Step 3 Established a comfortable atmosphere. Emphasize that you are trying to help the employee improve. Set and maintain a constructive tone: be calm, professional, and focused;
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How to Handle Complaints
by Justo | in Business & Finance > Management
The customer is the most important person in your business, so the saying goes. True! More companies today pays off handsomely for a customer complaints program. A mishandled complaint can cost you much, much more than a customer. That's one kind of publicity no business can afford. Here's to avoid losing a customer and end up in a win-win situation.
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KathrynDarden on How to Handle Complaints on April 28, 2009
Great info on handling complaints!...
KathrynDarden on How to Conduct an Employee Counseling Session Correctly on April 28, 2009
Excellent information!...
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employee relations, customer service
