Lodge an Effective Complaint and Get What You Want
Have you ever left a store angry that you did not get the service you deserve? Have you ever hung up the phone and said, "I will never deal with that company again."? Everyone deserves good service, and this is one way you can get satisfaction.
If you have trouble with someone at a physical location, make sure you note their name and the store location. If you can't get their name, note their physical description. Be as specific as possible.
When you get home and cool off a bit (this is an important step), get a pen and paper and write down exactly what happened - date, time, incident, who was there, and the salesperson name or description. Then decide what you want from the store as recompense for the incident. Often, just an apology will do, but sometimes you want more (for example, if the store gave you the wrong item, you want the correct one).
Search the company that you have a complaint with on the internet, looking for a company website or corporate information (owner, main HQ phone number, etc). Write this all down and prepare for your phone call.
Take a deep breath and call the company phone number. Remember, the first person who answers the phone did not cause your distress, nor can he/she probably help you with your problem. Stay calm, and ask to speak to a manager or owner. Explain who you are, why you are calling, and exactly what happened. It is helpful if you are a frequent customer to add that information, as well.
Once you have explained the altercation or situation, explain what would satisfy the situation in your eyes. Often, this is all that is necessary for the owner/manager to keep a valuable customer. If it is not, they may offer you something else instead. If this will rectify the situation for you, take the offered solution. If not, explain why and what you would like.
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