How to Run The Dell 32-Bit Diagnostics

Using the Dell Diagnstics Utility

Article: Instructions on how to run the Dell 32-bit

Summary: Diagnostics to check for Hardware problems.

Table of Contents:

1.        Run the Dell 32-bit Diagnostics

2.        Incase 32-bit Diagnostics are not installed

3.        Diagnostics Produces an Error

Step 1:

Run the Dell 32-bit Diagnostics

All Dell computers ship with a utility partition on the hard drive that contains the Dell Diagnostic Utility:

1. Restart the computer.
2. As the computer boots, press when the Dell Splash Screen appears.
3. When the Boot menu appears, highlight the Boot to Utility Partition option, or the Diagnostics option and then press  to start the 32-bitDell Diagnostics. 
4. Press the  key to highlight Test System Press  to continue to 32-bit Diagnostics.

Note:

In some cases PSA Diagnostics will run first. If you receive an error during PSA diagnostics Click Here to go to the PSA Diagnostics Page. To continue onto 32-bit Diagnostics, Press N for No when it asks you to Continue Memory Tests. Press Y To Continue the Memory Tests.

• Express Test will run a quick test of devices in the system. This typically can take 10-20 minutes.
• Extended Test performs a thorough check of devices in the system. This typically can take an hour or more.
• Custom Test used to test a specific device or customize the tests to be run.Exit to MS-DOS will exit the diagnostics to a command prompt.
• Symptom Tree. This option lists the most common symptoms and allows you to select tests based on those symptoms.

 Note:

Express Test is the only test that will not require user involvement.

Step 2:

Incase 32-bit Diagnostics are not installed

You can try Booting to your Resource Disk, to access the 32-bit Diagnostics on it.

1. Insert the Resource Disk into your computer's CD/DVD Rom.
2. Restart the computer.
3. As the computer boots, press F12 when the Dell Splash Screen appears.
4. When the Boot menu appears, highlight CDROM or the equivialent and press the   key to start the 32-bitDell Diagnostics. 

If the computer did not ship with a resource disk or the original diagnostics are not available, download the diagnostics by performing the following steps:

1.      Click Drivers and Downloadsto enter the Drivers and Downloads page.

2.      Click

Enter a Tag

3.       to use your Service Tag to find the diagnostics.

Note:

If the Service Tag is not available, click

Select Model

and select the appropriate Product Type and Product Model.

4.      Click Go. If the Product Type and Product Model had been selected, click Confirm.

5.      Select the desired operating system, driver language, and importance settings from the drop-down boxes. The Category drop-down box should be set to Diagnostics.

Operating System:    

  Windows XP

Driver Language:    

  English

Category:    

  Diagnostics

Importance:    

  All

6.      Drivers and Downloads Drop-Down Selections

7.      Select the Dell 32-Bit Diagnostics (Graphical User Interface version) from the column labeled File Title to display the download page.

  Importance

8.      File Title Column

Note:

If you have the information provided from the online System Information utility or your invoice, please refer to it for what drivers to download.

9.      Review the information on the page and take note of  Installation Instructions and Important Information.

10.  Click  Download Now.You may receive a warning and an option to run or save the file.

11.  Click Save.

12.  When the Save As window appears, designate a folder to save the file that is being downloaded and click Save.

13.  When the download is complete, follow the instructions provided in the Installation Instructions (as viewed in step 6 above).

Step 3:

Diagnostics Produces an Error

If the Diagnostics Produces an Error, you may have a Hardware problem. Please use the Link below for information to Contact Me

Blue Screen Error

PSA Test

Contact Me