Pre-Boot System Assessment (Psa) Diagnostics And Error Codes For Dell Computers

» How to run PSA Diagnostics

Article Summary:

Instructions on how to run the PSA Diagnostics, and an Error Code list with possible solutions.

Table of Contents:

1.        Start the PSA Diagnostics

2.        Error Code List

Step 1:

Start the PSA Diagnostics

1.      Restart the system.

2.      At the Dell logo screen, press F12.

Note:

Some systems do not have an F12 key, to access the boot options you have to press the <0> (zero) key at the Dell logo screen.

3.      At the One Time Boot menu, press the arrow key to highlight Diagnostics, then press to begin PSA.

4.      Write down any error codes listed.

5.      Use the list provided in the next section to see what the error code means.

Step 2:

Error Code List

If you receive an error during PSA Diagnostics, look below for the associating error code. If the Error

-PSA 1000-0111

-PSA+ 2000-0111

(Name of Exception) exception occurred at selector XXh offset XXh.

Contact Dell

-PSA+ 2000-0112

CPU (x): Processor machine check exception error.

Contact Dell

-PSA+ 2000-0113

Processor machine check error detected.

Contact Dell

-PSA 1000-0122

Memory test initialization failure.

Link to Fix

-PSA 1000-0123
-PSA+ 2000-0123

Memory integrity test failed.

Link to Fix

-PSA 1000-0141
-PSA+ 2000-0141

No drive detected.

Link to Fix

-PSA 1000-0142
-PSA+ 2000-0142

Drive Self Test failed. Status byte = XXh.

Link to Fix

-PSA 1000-0143
-PSA+ 2000-0143

Drive Smart read command failed.

Link to Fix

-PSA 1000-0144
-PSA+ 2000-0144

No support for Drive Self Test.

Link to Fix

-PSA 1000-0145
-PSA+ 2000-0145

Timeout waiting for Drive Self Test to complete.

Link to Fix

-PSA 1000-0146
-PSA+ 2000-0146

DST Log contains previous error(s).

Link to Fix

-PSA 1000-0147
-PSA+ 2000-0147

Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s).

Unit (d): Optical drive BIST – (s).

Link to Fix

-PSA 1000-0148
-PSA+ 2000-0148

IDE ERROR: status (x) (s)

Link to Fix

-PSA+ 2000-0149

No optical drive detected

Link to Fix

-PSA 1000-0212
-PSA+ 2000-0212

CMOS failed the pattern test.

Link to Fix

-PSA 1000-0213
-PSA+ 2000-0213

The CMOS battery failed

Link to Fix

-PSA 1000-0214

Failure in DMA %s Port: XXh.

Contact Us

-PSA 1000-0221
-PSA+ 2000-0221

Interval Timer Channel 0 (mode 0) is not generating interrupts

Link to Fix

-PSA 1000-0222

Interval Timer Channel 0 (mode 3) is generating the wrong interrupt count per second.

Link to Fix

-PSA 1000-0223

Interval Timer initial clock output level in mode XX is incorrect.

Link to Fix

-PSA 1000-0224

Interval Timer had wrong time period in mode XX

Link to Fix

-PSA 1000-0231
-PSA+ 2000-0231

Failure in Interval Timer in mode XX.

Link to Fix

-PSA 1000-0232
-PSA+ 2000-0232

The RTC did not generate periodic ticks.

Link to Fix

-PSA 1000-0233
-PSA+ 2000-0233

The RTC 'Seconds' register is not updating.

Link to Fix

-PSA 1000-0234
-PSA+ 2000-0234

Timeout waiting for RTC update flag to set.

Link to Fix

-PSA 1000-0235

PM timer 1 had wrong time period. Expected (d), Actual (d).

Link to Fix

-PSA 1000-0241
-PSA+ 2000-0241

Error enabling A20 gate.

Link to Fix

-PSA 1000-0242
-PSA+ 2000-0242

No interrupt detected for IRQ XX - (Name of Interrupt).

Link to Fix

-PSA 1000-0312

Keyboard test timed out waiting for keyboard response.

Link to Fix

-PSA+ 2000-0313

Error detecting internal touchpad or pointing stick.

Contact Us

-PSA 1000-0321
-PSA+ 2000-0321

Unable to detect LCD.

Contact Us

-PSA 1000-0322
-PSA+ 2000-0322

Error accessing the LCD inverter.

Link to Fix

-PSA 1000-0326
-PSA+ 2000-0326

LCD inverter error, unable to turn lamp ON/OFF.

Contact Us

-PSA+ 1000-0331

No video adapter found.

Contact Us

-PSA 1000-0332

Video memory failed.

Link to Fix

-PSA 1000-0333
-PSA+ 2000-0333

Graphics test timed out waiting for keyboard response.

Link to Fix

-PSA 1000-0334
-PSA+ 2000-0334

User reported that graphics patterns were not displayed correctly.

Link to Fix

-PSA+ 1000-0411

Hardware Detect Error - (s) not detected.

Contact Us

-PSA+ 1000-0412

Hardware Detect Error - Auxiliary LCD cable not detected.

Contact Us

-PSA+ 1000-0413

Detect Error - LCD cable not detected.

Contact Us

-PSA+ 1000-0414

Hardware Detect Error - Inverter cable not detected.

Contact Us

-PSA+ 2000-0151
-PSA+ 2000-0152

Optical Drive (d): - Incorrect status: (x) (s)

Link to Fix

Caution:

Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031.

Caution:

Remove any and all power sources Including but not limited to: AC Adapter, Battery, or Desktop Power Cord, before you remove or reinstall an item in your system.

·

Memory

Remove and reinstall the memory for the error codes:

• 1000-0122
• 1000-0123
• 2000-0123

Please see the Service manual for instructions on how to remove and replace the memory.
After reinstalling the memory re-run the diagnostics if you receive the same error code Contact Dell.

Hard Drive

Remove and reinstall the Hard Drive for the error codes:

• 1000-0141
• 2000-0141
• 1000-0142
• 2000-0142
• 1000-0143
• 2000-0143
• 1000-0144
• 2000-0144
• 1000-0145
• 2000-0145
• 1000-0146
• 2000-0146

Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.
After reinstalling the hard drive re-run the diagnostics if you receive the same error code Contact Dell.

CD/DVD Drive

Remove and reinstall the CD/DVD Drive for the error codes:

• 1000-0147
• 2000-0147
• 1000-0148
• 2000-0148
• 2000-0149

Please see the Service manual for instructions on how to remove and replace the CD/DVD Drive. Be sure to remove and reinstall the cables for the CD/DVD Drive if you are on a Desktop Computer.
After reinstalling the CD/DVD Drive re-run the diagnostics if you receive the same error code Contact Dell.

BIOS/Motherboard

Download and Update the BIOS for error codes:

• 1000-0212
• 2000-0212
• 1000-0213
• 2000-0213
• 1000-0221
• 2000-0221
• 1000-0222
• 2000-0222
• 1000-0223
• 2000-0223
• 1000-0224
• 2000-0224
• 1000-0231
• 2000-0231
• 1000-0232
• 2000-0232
• 1000-0233
• 2000-0233
• 1000-0234
• 2000-0234
• 1000-0235
• 2000-0235
• 1000-0241
• 2000-0241
• 1000-0242
• 2000-0242

An out of date BIOS can cause any of these error codes.
Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.

If you need assistance in Downloading and Installing Drivers or BIOS. Click here for Installation Instructions

Click Here to Launch the Dell Drivers and Downloads Website

After updating the BIOS re-run the diagnostics if you receive the same error code Contact Dell.

·        

User Interaction

The Diagnostics runs tests that need to have user interaction, Error codes below are because of no user interaction:

• 1000-0312
• 2000-0333

Re-run the Diagnostics while being at the Computer to interact with the Diagnostics.

Video Card/Graphics Card

Remove and reinstall the Video Card on a Desktop Computer for error codes:

• 1000-0332
• 2000-0332
• 1000-0333
• 2000-0333
• 1000-0334
• 2000-0334

Please see the Service manual for instructions on how to remove and reinstall the Video Card. Be sure to remove and reinstall the monitor cables.
After reinstalling the Video Card re-run the diagnostics if you receive the same error code Contact Dell.

Portable Diag Test

D + Power Button   -  LCD BIST

Fn + Power            -  PSA / PSA +/ PAID (After PSA or PSA + MP Memory Test is done)

Remove Batter plug in the adapter and press power (hold) - PSA

RCD                      -  32 bit Diag

Desktop Diag Test

Ctrl + Alt + D              - 90 90 Diag

RCD / Utility Partition - 32 bit diag

Monitor                      - Self Test press "-"

RCD                          - Memory Diag

Blue Screen Error

32-bit-diagnostics

Click Here for Major Issues

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